She graduated from university in July 2006 and has been working as a tour guide for 12 years. He has received more than 800 tourism teams and nearly 300000 tourists. The tour guide has made me from a young and ignorant person to a mature and steady person, and from a ignorant person to a skillful one. This job has taught me to train and grow up,

In the process of taking the tour group, the plan can't keep up with the changes. It's so-called unpredictable. In dealing with emergencies and emergencies, we should take the tourists as the center. During the free activities in the evening, a guest in a Hainan tour group injured his nose while swimming in the swimming pool. At that time, the guest's nose cracked and needed stitches. The guest asked to go to the big hospital of Haikou City for sewing needle ratio It was more reassuring, but it took more than four hours to drive back and forth from Haikou, and the fare was not cheap. At that time, I, the local tour guide and the hotel staff were calling to confirm who should bear the fare. Therefore, I immediately decided to pay my own money to send the tourists to the hospital, and other matters would be negotiated afterwards. If the travel agency is compared to a kingdom, the tour guide is just like the ambassador of fengjiang. When dealing with emergency affairs, the tourist should be considered as the center, and the military orders should not be accepted. Sometimes, although we report the emergency to the leader at the first time, we can't grasp the priorities of the matter well because we are not in the front. At this time, we are required to judge the matter and make a suitable decision after weighing the interests of travel agencies and tourists.

There are numerous examples such as "if you want to give a guest a bowl of things, a tour guide has to have a bucket." I always take this sentence as my motto. Although it seems easy to understand, it takes a long time for me to learn and practice to achieve better self.